The products that are listed in the "Applies To" section rely on several Microsoft Windows components to
function correctly. These components include DCOM, JET, and MDAC technologies. If the installation of one of these components is corrupted, or the components are installed in the wrong order, the programs that are listed in the "Applies To" section may not be installed correctly, or may not work as expected. This article describes the symptoms that you may experience, and provides the steps to resolve the problem.
When you try to install the products that are listed in the
"Applies To" section, you may experience one or more of the following symptoms
with Microsoft Picture It! and with Microsoft Digital Image:
When you try to install Picture It!, the Picture It!
installation program determines that the MDAC component must be installed.
After you install the MDAC component, the Setup program requires that you
restart the computer. After you restart the computer, when you try to install
Microsoft Picture It! again, the Setup program installs the MDAC component
again and requires that you restart the computer again. This is a never ending
In the middle of the installation, you receive the
following error message:
Installation Wizard has been
When you try to install Picture It!, you receive an error
message that resembles the following:
Could not register Type Library for file C:\Program Files\Common
When you start Picture It! and try to select an item from the
Gallery or try to select a clip art image, you may experience one or more of
the following symptoms:
You receive the following error message:
Catalog database has become corrupted.
When you try to use clip art, no clip art is found. There
is a beige box that has no place holders and no thumbnails. Instead of thumbnails,
you see white boxes with red "X"s.
When you use any one of the other products that are listed in
the "Applies To" section, you may experience the following symptom when you
start the program:
The program stops responding (hangs). You see an hourglass. But the program never fully opens.
These problems may occur if the following components have
been installed out of order, have not been installed, or if their installations
have been corrupted:
The DCOM component
The JET component
The MDAC component
Excessive temporary files may have prevented a successful
installation of these components.
All versions of the following
programs rely on these three components to function correctly:
Microsoft Picture It
Microsoft Digital Image
Microsoft Streets & Trips
Microsoft Internet Explorer
Additionally, if you experience the symptom that occurs when you
try to use clip art, and you see white boxes instead of thumbnails, there might
be problems with your installation of Microsoft Internet Explorer. After you
follow the steps that are listed in the "Resolution" section, reinstall
Internet Explorer to resolve this problem.
You can use the steps to resolve these problems if the problem involves the DCOM component, the JET component, or the MDAC
The only way to reinstall the DCOM component on a Microsoft
Windows 2000-based computer, a Microsoft Windows Millennium Edition-based computer, a Microsoft Windows XP-based computer, or a Windows Vista-based computer is to
reinstall Microsoft Windows. The DCOM component is a core component of the
operating system and cannot be removed or installed separately.
must install the current JET component version before you install the current
MDAC component version. In earlier versions of the JET component and the MDAC
component, it has been the practice to install the JET component after the MDAC
component. This was the practice because the JET component relies on ODBC
drivers being loaded on the system. At first, the ODBC drivers were installed
with the MDAC component. However, the MDAC component, Microsoft Windows Server
2003, Windows XP, and Windows Vista come with ODBC drivers preinstalled. However, Microsoft
Windows 98, Windows Millennium Edition, and Microsoft Windows NT
do not come with ODBC drivers preinstalled. The JET component now copies the
ODBC drivers to the computer. However, it relies on the MDAC component to create the
appropriate registry entries to use the ODBC drivers.
For more information about how to install the
JET component, click the following article number to view the article in the Microsoft Knowledge Base:
Download and install all the available
Microsoft Windows updates from the Windows Update Web site before you
continue with these steps. You may have to return to the Windows Update Web
site multiple times to download all the available updates. To do this, follow
When the page is finished loading, click Scan for
You will see a list of available updates in the following
Critical Updates and Service Packs
Install all the available updates in all the categories that
apply to the computer that you are using. If you are running Windows 98, you do not have to
install all the foreign language packs that appear when Windows Update scans
your computer for updates. If you are not sure, it is best to install the
To resolve this problem, follow the steps for the operating
system that you are using.
Remove the program
To remove the program that is displaying the problem and to remove
any earlier versions of that same program that are installed on your computer,
follow these steps:
Click Start, point to
Settings, and then click Control
Click the program, and then click
Follow the prompts to remove the program.
Delete the temporary files
Open My Computer.
Right-click Local Disk C:, and then click
On the General tab, click Disk
Note You may have to wait if you have lots of files.
When the Disk Cleanup for (C:) window appears, click to
select the following check boxes:
Temporary Internet Files
Click OK, and then click
Yes when you are prompted to delete files.
When the cleanup process is complete, close the properties
window and the My Computer window.
Notes specific to Picture It! and to Digital Image installations
If you receive an "Invalid syntax" error message after you follow the
steps that are listed in the "Resolution" section, follow these steps:
Exit your version of Picture It! or Digital
Search the hard disk drives for the User.sbc file. You may
have to set the option to search for hidden files.
Rename the User.sbc file to
Restart Picture It! or Digital Image.
The User.sbc file is automatically rebuilt.
If you install the MDAC component before you
install the JET component, you may receive an "Interrupted Installation" error
message when you try to install Picture It!. To resolve this problem, follow
the steps to start the computer by using a clean boot installation. You can
find these steps in the "Enable a clean start" section. Reinstall the JET
component and the MDAC component, in that order.
If these steps do not
resolve the problem where the program stops responding (hangs) when you start
it, update the video card drivers.
For more information about how to update
video card drivers, click the following article number to view the article in the Microsoft Knowledge Base: