Article ID: 843284 - View products that this article applies to.
When you print a Microsoft Office 2003 file that contains a Joint Photographic Experts Group (JPEG) image, the JPEG image may appear two times where only the single image should appear. However, the rest of your document prints correctly. For example, this symptom may occur when you print a Microsoft Word document, a Microsoft Publisher document, or a Microsoft PowerPoint presentation.
This problem may occur when the following conditions are true:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart your computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 13-Jul-2004 01:48 5.0.2195.6958 231,696 Gdi32.dll 13-Jul-2004 01:48 5.0.2195.6898 37,136 Mf3216.dll
To work around this problem use either of the following methods.
Set the PostScript language level to level 1To set the PostScript language level to level 1 for PostScript drivers, follow these steps:
Disable advanced printing features for Printer Control Language (PCL) drivers.To turn off the advanced printing features for PCL drivers, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New file naming schema for Microsoft Windows software update packages
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 843284 - Last Review: October 26, 2006 - Revision: 3.7