Article ID: 830342 - View products that this article applies to.
When you try to modify a portal site that contains a Web Part, you receive a message. Additionally, when you add an Online Library Web Part to a page, you receive the following error message:
This problem occurs when you try to modify a portal site that contains a Web Part by using a method that is similar to one of the following methods:
Cannot retrieve properties at this time.
You may also find the following error in the application event log:
Event ID: 1000
This problem occurs when one or both of the following conditions are true:
To resolve this problem, obtain the latest service pack for Windows SharePoint Services. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/887624/ )Description of Windows SharePoint Services 2.0 Service Pack 2
To work around this problem, use one of the following methods depending on your situation:
Method 1: Modify the Internet Protocol Address AssignmentIf you have configured the virtual server with an assigned Internet Protocol (IP) address in Internet Information Services (IIS) Manager, configure the virtual server to use the (All Unassigned) IP address option.
IP-bound virtual servers are not supported in SharePoint Portal Server 2003 or in Windows SharePoint Services. You can use the (All Assigned) IP address option to configure IIS Host Header Web sites that do not cause this problem. For more information about how to configure Host Headers, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/190008/ )How to use Host Header names to host multiple sites from one IP address in IIS 5.0
Method 2: Move Assemblies to the Global Assembly CacheIf you host a virtual server that has a host header name and you install your assemblies to the Bin folder, move the assemblies to the global assembly cache.
Method 3: Use the Windows SharePoint Services Scalable Hosting ModeIf none of the previous hosting configurations work for your situation, consider the scalable hosting mode in Windows SharePoint Services. This mode is described in the Windows SharePoint Services Administrator's Guide. View the "Server Farm with Multiple Host Names Deployment" topic under "Deployment Scenarios." To obtain the Windows SharePoint Services Administrator's Guide, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows SharePoint Services Service Pack 2.