Article ID: 824288
When you install Service Pack (SP) 4 on a Windows 2000-based computer that has DFS Client turned off, you may receive the following stop error message on a blue screen:
Note The parameters may vary.
Stop 0x0000001E (0xC0000005, 0xF747AD16, 0x00000000, 0x00000000)
This error occurs because of an issue in Mup.sys, but the behavior only occurs if DFS Client is turned off. (By default, DFS Client is turned on in Windows 2000.) This error only occurs if DFS Client is manually turned off or if another program has turned DFS Client off.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesWindows 2000 SP3 is required.
Restart RequirementYou must restart your computer after you apply this hotfix.
Hotfix Replacement InformationThis hotfix does not replace any other hotfixes.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 11-Jul-2003 18:57 5.0.2195.6774 88,624 Mup.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
If you plan to upgrade to Windows 2000 SP4 and you have DFS Client turned off, Microsoft recommends that you perform one of the following procedures before you upgrade:
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/ )New File Naming Schema for Microsoft Windows Software Update Packages
If you have DFS Client turned off when you apply SP4, and then you restart the computer without first applying this hotfix, you may receive the stop 0x1E error message, and you may not be able to start the computer.
When this error occurs, use either of the following methods to resolve the problem.