Article ID: 818150 - View products that this article applies to.
When you upgrade your computer to Microsoft Windows XP, the Start menu and the Windows taskbar may be missing. Also, when you press CTRL+ESC, the Start menu does not appear. However, if you start Windows XP in Safe mode, the Start menu appears correctly.
This problem may occur if you have a built-in video adapter on your computer's motherboard, and then you install second video adapter on your computer.
To correct this problem, turn off the built-in video adapter.
For more information about how to turn off the built-in video adapter, see the documentation that came with your computer.
For information about how to contact your computer manufacturer, visit the following Microsoft Web site:
For additional information about using multiple monitors, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307873/EN-US/ )HOW TO: Configure and Use Multiple Monitors in Windows XP