Hyperlinks Open in Internet Explorer Instead of in the Default Browser

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Article ID: 810649
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When you click a link in any of the following Windows features, the link may open in Microsoft Internet Explorer instead of in your default browser.
  • Help
  • Accessibility Wizard
  • Magnifier
  • Narrator
  • On-Screen Keyboard
  • The Add/Remove Programs tool in Control Panel
  • Active Desktop


Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

To resolve this problem, download the Critical Update: 810649. To do this, visit the following Microsoft Windows Update Web site:
The following files are available for download from the Microsoft Download Center:

All Languages Except NEC Japanese

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Download the Q810649_W2K_SP4_X86_EN.exe package now.

Where <ln> is the value that represents a specific language in the following table:
Collapse this tableExpand this table
Language<ln> value
Chinese (Simplified)cn
Chinese (Traditional)tw
Dutch (Nederlands)nl
Portuguese (Brazil)br
Portuguese (Portugal)pt

NEC Japanese

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Download the 810649_W2K_SP4_nec98_JA.exe package now.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   22-Nov-2002  16:58  5.00.2195.6139    150,800  Accwiz.exe       
   10-Dec-2002  17:37  5.00.2195.6157    301,328  Appwiz.cpl
   26-Nov-2002  14:23  5.2.3644.0         10,752  Hh.exe           
   26-Nov-2002  14:23  5.2.3718.0        513,632  Hhctrl.ocx
   10-Dec-2002  17:37  5.2.3644.0         37,888  Hhsetup.dll      
   10-Dec-2002  17:37  5.2.3644.0        143,872  Itircl.dll       
   10-Dec-2002  17:37  5.2.3644.0        122,368  Itss.dll         
   22-Nov-2002  16:59  5.00.2195.6139     43,792  Magnify.exe      
   22-Nov-2002  16:58  5.00.2195.6139     24,848  Narrator.exe     
   22-Nov-2002  16:59  5.00.2195.6139    221,456  Osk.exe          
   10-Dec-2002  17:37  5.00.3502.6139  1,099,536  Shdocvw.dll      
   10-Dec-2002  17:37  5.00.3502.6144  2,354,448  Shell32.dll      
   10-Dec-2002  17:37  5.00.3502.6139    408,848  Urlmon.dll       
   10-Dec-2002  11:24  5.0.2195.6157     155,136  Sp3res.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.


Administrators can download this update from the Windows Update Catalog to deploy to multiple computers. If you want to obtain this update to install later or install on more than one computer, search for this article ID number by using the Advanced Search Options feature in the Windows Update Catalog.

For more information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:
323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog
For additional information about how to install multiple hotfixes with only one reboot, click the following article number to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with Only One Reboot


Article ID: 810649 - Last Review: February 3, 2011 - Revision: 4.12
kbhotfixserver kbqfe kbwin2ksp4fix kbsecurity kbshell kbwin2000sp3fix kbwin2000presp4fix kbwin2000presp3fix kbfix kbbug KB810649

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