Article ID: 330201 - View products that this article applies to.
This article was previously published under Q330201
This article has been archived. It is offered "as is" and will no longer be updated.
When you view an online broadcast of a Microsoft PowerPoint 2002 presentation, the time marker that indicates the duration of each slide in the presentation does not appear.
For example, if you click Record and Save a Broadcast on the Slide Show menu, record your presentation, and then click Replay Broadcast, the time markers do not appear.
This problem may occur if the online broadcast of the PowerPoint 2002 presentation lasts longer than one hour. If the presentation lasts longer than one hour, the Advanced Streaming Format (.asf) file that is generated does not contain the time markers.
Service Pack InformationThis problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307841/ )How to obtain the latest Office XP Service Pack
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
After the hotfix is installed, the global version of this hotfix will have the file attribute (or later) that is listed in the following table:
Date Time Size File name ----------------------------------------------- 24-Jan-2003 23:02 2,191,032 Powerpnt.msp 24-Jan-2003 23:37 8,599,232 Powerpntff.msp
This hotfix is a post-Office XP Service Pack 2 (SP-2) hotfix. To install the hotfix, you must have Office XP SP-2 installed. For additional information about Office XP SP-2, click the following article number to see the article in the Microsoft Knowledge Base:
Date Time Version Size File name ------------------------------------------------------------- 23-Jan-2003 17:05 10.0.4921.0 5,978,696 Powerpnt.exe
325671Additionally, you may have to install Windows Installer 2.0 to install this hotfix. For additional information about the Windows Installer requirement for post-Office XP SP-2 hotfixes, click the following article number to see the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/325671/ )OFFXP: Overview of the Office XP Service Pack 2
(http://support.microsoft.com/kb/330537/ )OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.
For additional information about the Online Broadcast feature in PowerPoint 2002, click the following article number to view the article in the Microsoft Knowledge Base:
291925For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/291925/ )How to record a presentation broadcast
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates