OL2002: Error Message Occurs When You Print Calendar Information to a Xerox Document Center Printer

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Article ID: 328005 - View products that this article applies to.
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When you print Calendar information to a Xerox printer, Outlook may stop unexpectedly and you may receive the following error message:
There was an error when printing started. To check the printer setup, double-click the Printers icon in Windows Control Panel.


This problem occurs because Outlook has an extra handle open to a Device Context that it does not require. This extra handle blocks the Xerox printer driver from making calls that are required. The hotfix that is described in this article removes the extra handle.


Service pack information

This problem is corrected in Office XP Service Pack 3. To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel:
   Date         Time      Size        File name
   18-Sep-2002  02:18     2,174,808   Outlook.msp
   18-Sep-2002  03:42     5,045,088   Outlookff.msp
After the hotfix is installed, the English version of this fix will have the file attributes (or later) that are listed in the following table:
   Date         Time   Version            Size    File name
   16-Aug-2002  21:05  10.0.4413.0       346,696  Exsec32.dll      
   09-Aug-2002  03:22  10.0.4406.0       137,800  Impmail.dll      
   13-Sep-2002  03:52  10.0.4510.0       539,208  Outlcm.dll       
   13-Sep-2002  03:52  10.0.4510.0     6,310,472  Outllib.dll      
   13-Sep-2002  03:52  10.0.4510.0        92,744  Outlmime.dll     
   13-Sep-2002  03:52  10.0.4510.0        47,688  Outlook.exe      
   09-Aug-2002  03:22  10.0.4406.0       121,416  Outlph.dll       


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Office XP Service Pack 3.


This problem has only been observed when files are printed to a Xerox Document Center printer, versions 420 PS and 440 PS, that has the Accounting feature turned on. This problem might also occur with other Xerox printers.


Article ID: 328005 - Last Review: January 17, 2015 - Revision: 1.7
  • Microsoft Outlook 2002 Service Pack 1 (SP-1)
  • Microsoft Outlook 2002 Service Pack 2
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbofficexppresp2fix KB328005

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