Article ID: 325718 - View products that this article applies to.
This article was previously published under Q325718
You may not be able to open a Word document that was sent as an e-mail attachment. You may receive the following error message:
The document may appear to be damaged and may be unrecoverable.
The document name or path is invalid.
This behavior may occur whether you try to open it directly from the e-mail message or after first saving it to your hard disk. It may occur regardless of which e-mail client you are using.
This behavior may occur because mail servers filter out information that they consider to be untrustworthy. The binary format of Word documents is sometimes not considered to be a trusted file format. As a result, the document may be corrupted because some of the binary information in it changes. Even if the binary data changes only a little, the whole document may be unreadable.
To work around this issue, use one of the following methods:
Method 1: Save the document in rich text formatAsk the sender to save the document in rich text format (RTF) and then resend it. Be aware that some formatting may be lost. RTF does not support many of the same features that the Word binary format (.doc) supports. To save a document in rich text format, follow these steps:
Method 2: Compress the documentAsk the sender to compress the file and then resend it. Use Microsoft Windows XP or one of the following 3rd-party utilities to compress the document so that it can be sent as a zipped attachment. Zipped attachments transfer by e-mail more securely.
WinZip (http://www.winzip.comThe third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
To compress a document in Windows XP, follow these steps:
For more information about troubleshooting Word documents as e-mail attachments, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/316777/ )Microsoft Word 2002 cannot open a document in an attached e-mail message
(http://support.microsoft.com/kb/195113/ )Problem opening attachments with Netscape Navigator
290936For more information about troubleshooting damaged documents, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/290936/ )How to send a Word document as e-mail in Word 2002
(http://support.microsoft.com/kb/290946/ )How to recover text from any files by using the "Recover Text from Any File" converter of Word 2002 and Word 2003
(http://support.microsoft.com/kb/212274/ )How to recover text from any document in Word 2000
(http://support.microsoft.com/kb/224051/ )ErrMsg: "The file appears to be corrupted"
(http://support.microsoft.com/kb/156573/ )How to recover text from any file