Support for Windows XP has ended
Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Article ID: 324103 - View products that this article applies to. System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you.Visit the Windows 7 Solution Center On This PageSummaryThis step-by-step article describes how to troubleshoot "Stop 0x0000007B" error messages in Windows XP. This article describes issues that can cause this Stop error including boot sector viruses and device driver issues or hardware issues. If you cannot resolve the problem after you review these issues, use the general troubleshooting steps that appear at the end of the article. This article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site: http://support.microsoft.com/contactus/
(http://support.microsoft.com/contactus/)
Note If you are receiving this error on a Windows 7-based computer, see the following article on the Microsoft website: INTRODUCTION
When you start your computer, you may receive one of the following error messages:
Boot-Sector VirusesYou may receive a "Stop 0x0000007B" error message if your computer is infected with a boot-sector virus. If the problem is intermittent and you can start Windows, check your computer for viruses. If you find a virus, also check any floppy disks for viruses before you use them again.For a list of antivirus software manufacturers, click the following article number to see the article in the Microsoft Knowledge Base: 49500 Note You may have to use more than one brand of virus-detection software to detect and remove various viruses.
(http://support.microsoft.com/kb/49500/EN-US/
)
List of Antivirus Software Vendors Important If your computer has been infected, it may be open to additional forms of attack. We recommend that you rebuild infected Internet-facing servers by following the guidelines that are published on the CERT
(http://www.cert.org/)
Web site. Internet-facing servers are servers that function without a firewall or other protection. It is also a good idea to rebuild any other computers that are at risk because of their proximity to infected computers before you put them back in service.
If a virus has infected your Windows XP-based computer and a virus-detection program cannot remove the virus and repair the system, you must repartition and format your hard disk and reinstall Windows XP. For additional information about partitioning and formatting a hard disk with Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 313348
For more information about how to help protect the boot sector from viruses in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/313348/
)
How to partition and format a hard disk in Windows XP
122221
(http://support.microsoft.com/kb/122221/
)
How to protect boot sector from viruses in Windows
Device Driver IssuesYou may receive a "Stop 0x0000007B" error message in the following scenarios:
During the first phase of the Windows XP installation, Setup displays the following message at the bottom of the screen:
Press F6 if you have to install a third-party SCSI or RAID driver.
Press F6 and then follow the instructions to install a mass-storage device driver from your Original Equipment Manufacturer (OEM).
For additional information about using F6 to load an OEM device driver to support, click the following article number to view the article in the Microsoft Knowledge Base:
314859
To determine if your hard disk controller is compatible with Windows XP and to obtain information about drivers that are included on the Windows XP CD-ROM or that are available for download, see the latest Windows XP Hardware Compatibility List (HCL).
For additional information about the latest Windows XP HCL, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/314859/
)
Limited OEM driver support is available with F6 during Windows XP Setup
314062
If your hard disk controller is not listed on the HCL, contact the manufacturer of your computer, system board, or hard disk controller for information about the availability of a driver. Microsoft does not guarantee that a resolution is available for non-HCL equipment.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/314062/
)
The latest Windows XP hardware compatibility list
315239
If the System hive in the Windows XP registry is corrupted,
Windows XP may not be able to load the miniport device driver that the boot controller requires. To resolve this issue, restore a registry backup.
For additional information about restoring a registry backup, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/315239/
)
Microsoft support policy for hardware that does not appear on the Windows HCL
307545
(http://support.microsoft.com/kb/307545/
)
How to recover from a corrupted registry that prevents Windows XP from starting
Hardware IssuesYou may receive a "Stop 0x0000007B" error message if there is a resource conflict between the boot controller and another controller or between SCSI devices. You may also receive this Stop error message if drive translation is not being performed or if drive translation was changed. To troubleshoot this issue:
Other IssuesOther potential causes of a "Stop 0x0000007B" error message include:
General TroubleshootingIf none of the issues that have been described in this article apply to you, use the following general troubleshooting steps:
References
For additional information about "Stop 0x0000007B" error messages, click the following article numbers to view the articles in the Microsoft Knowledge Base:
316401
(http://support.microsoft.com/kb/316401/
)
"STOP 0x0000007B" error message when you restart your Windows XP-based computer
303786
(http://support.microsoft.com/kb/303786/
)
Missing [SysprepMassStorage] section causes STOP 0x7B error message on Windows XP sysprep images
315031
(http://support.microsoft.com/kb/315031/
)
Cannot upgrade with the MSDN version of Windows XP
314082
(http://support.microsoft.com/kb/314082/
)
You receive a Stop 0x0000007B error after you move the Windows XP system disk to another computer
314859
(http://support.microsoft.com/kb/314859/
)
Limited OEM driver support is available with F6 during Windows XP Setup
PropertiesArticle ID: 324103 - Last Review: January 8, 2014 - Revision: 7.0 Applies to
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