OFFXP: Objects May Not Be Displayed Correctly When You Use Third-Party Magnification Software

Article translations Article translations
Article ID: 316618 - View products that this article applies to.
This article was previously published under Q316618
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


When you use third-party magnification software with the Microsoft Office XP products that are listed at the beginning of this article, objects may not be displayed correctly.

Some of the third-party products that are affected include the following:
  • ZoomText Magnifier by AI Squared
  • Super Nova Reader/Magnifier by Dolphin
  • MAGic by Freedom Scientific


These products do not work correctly, because the user interface that is required for them to work with Office XP does not exist.


To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
NOTE: Applying this fix alone does not resolve the problem with the third-party screen magnification software listed in the "Summary" section. You must contact your software vendor for an update that works with the fix that is described in this article. For contact information, see the "More Information" section of this article.

The English version of this fix should have the following file attributes or later:
   Date          Time   Size         File name
   25-Apr-2002   01:21      2,888    Readme.txt
   25-Apr-2002   01:09  4,424,868    SHARED.msp
   25-Apr-2002   01:56  5,924,384    SHARED_Admin.msp
After the hotfix is installed, the following files will have the listed attributes or later:
   Date           Time  Version         Size       File name
   24-Apr-2002   12:43  10.0.4016.0     9,996,616  MSO.DLL


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 2 (SP-2).


The following are Web sites of some of the vendors affected: For information about how to contact vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more technical and programmatic information about this issue, please see the following Microsoft Knowledge Base article:
319261 Graphics That Are Rendered by GDI+ Cannot Be Magnified by Screen Magnifiers


Article ID: 316618 - Last Review: February 27, 2014 - Revision: 2.3
  • Microsoft Excel 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbofficexpsp2fix KB316618

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from