XCON: An Unrecognized Character Set ID Is Encoded in the GeneralText Body Part

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Article ID: 314703 - View products that this article applies to.
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If you add a special character to an e-mail message that was generated in All-in-1, that special character may be encoded in character set 77, which the message transfer agent (MTA) does not recognize and cannot convert. Because of this, a content conversion failure may occur when the MTA tries to convert the message to Microsoft Database Format (MDBEF). The non-delivery report (NDR) causes a conversion problem and is lost.


To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The English version of this fix has the following file attributes or later:

Component: MTA

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File nameVersion

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 1.


Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.


Article ID: 314703 - Last Review: October 24, 2013 - Revision: 1.3
  • Microsoft Exchange 2000 Server Standard Edition
kbnosurvey kbarchive kbbug kbexchange2000presp3fix kbexchange2000sp3fix kbfix KB314703

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