Article ID: 304449
This article was previously published under Q304449
This article describes how to start the System Restore tool in safe mode by using the Command prompt (SAFEBOOT_OPTION=Minimal(AlternateShell)). This option is used when you cannot start Windows XP.
System Restore is a tool that automatically monitors and records any changes that are made to the core Windows system files and to the registry. If a change causes your system to become unstable, System Restore can undo (or "roll back") the system to a point in time when your computer was known to function correctly.
How to start System Restore by using the Command promptNote You must be logged on to Windows with a user account that is a computer administrator to complete these steps. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site:
http://support.microsoft.com/gp/adminIf a new program has made your computer behave unpredictably, and uninstalling the new program did not help, you can try the Windows XP System Restore tool.
Important If you have not previously set a restore point in System Restore, you cannot restore your computer to a previous state. If you are not sure, or if you have not previously set a restore point, contact Support.
To start System Restore using the Command prompt, follow these steps:
(http://support.microsoft.com/kb/315222/ )A description of the Safe mode boot options in Windows XP
If these methods did not resolve your issue, you may want to ask someone you know for help, or you may want to contact your ISP service or network administrator for help. You can also use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web site provides include the following:
For additional information about the System Restore tool, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/302796/ )Troubleshooting System Restore in Windows XP
(http://support.microsoft.com/kb/306084/ )How to restore Windows XP to a previous state