Group members are not sorted by display name when HAB is used with OAB in Exchange Server 2010

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Article ID: 3008370 - View products that this article applies to.
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Symptoms

When the following conditions are all true in a Microsoft Exchange Server 2010 environment, the group members in the address list are not sorted by display name.
  • Outlook is running in the cached mode.
  • Offline address book (OAB) and hierarchical address book (HAB) are used.
  • SeniorityIndex data is not deployed in HAB.
  • The version of Outlook is not Japanese, or is Japanese with the DisableGALPhonetic registry turned on.

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Cause

This issue occurs because Exchange Server 2010 does not sort the group members by display name when it is generating OAB.
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Resolution

To resolve this issue, install Update Rollup 8 for Exchange Server 2010 Service Pack 3
(http://support.microsoft.com/kb/2986475)
.
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 3008370 - Last Review: December 9, 2014 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB3008370
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