You cannot disable journaling for protected voice mail in Exchange Server 2013 and Exchange Server 2010

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Article ID: 2977279 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You disable journaling for Unified Messaging (UM) voice messages by running the following Exchange Management Shell (EMS) command in Microsoft Exchange Server 2013 and Microsoft Exchange Server 2010:
    Set-TransportConfig -VoicemailJournalingEnabled $false
  • You create a UM mailbox policy that you select the All option for the Protect voice messages from unauthenticated callers setting.
  • You create an Active Directory Rights Management Services (AD RMS) protected voice message.
In this scenario, the voice message is journaled unexpectedly.
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Resolution

To resolve this issue, install one of the updates that is based on your Exchange Server: 
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Cause

This issue occurs because the transport agent does not detect that a message is a protected UM voice message when the agent decides what messages to journal. Therefore, the message is not excluded from journaling.
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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More information

For more information about the Set-TransportConfig cmdlet, go to the following Microsoft website:
General information about the Set-TransportConfig cmdlet
(http://technet.microsoft.com/en-us/library/bb124151(v=exchg.150).aspx)
For more information about how to manage a UM mailbox policy, go to the following Microsoft website:
How to manage a UM mailbox policy
(http://technet.microsoft.com/en-us/sbs/aa998829(v=exchg.149).aspx)
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Properties

Article ID: 2977279 - Last Review: December 9, 2014 - Revision: 3.0
Applies to
  • Microsoft Exchange Server 2013 Enterprise
  • Microsoft Exchange Server 2013 Standard
  • Microsoft Exchange Server 2010 Service Pack 3, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2977279
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