Article ID: 296924 - View products that this article applies to.
This article was previously published under Q296924
When you start one of the Microsoft Office programs that are listed in the "Applies to" section, you may receive the following message
where edition is the Office product that you installed, for example, Microsoft Office XP Professional with FrontPage.
Microsoft Office edition has detected a significant change in your machine configuration. For Microsoft Office edition to continue functioning properly, and to avoid entry into reduced functionality mode, you must reactivate your product. With the product in reduced functionality mode, you will not be able to save or create new documents, and other product functionality will be reduced. For more information about reduced functionality mode, click the Help button.
To start the reactivation process, please insert your Microsoft Office edition, and then click the Next button.
When you click Next, you may receive the following message
The feature you are trying to use is on a network resource that is unavailable.where edition package is the name of the Windows Installer package file that is used to install Office (for example, Proplus.msi).
Click OK to try again, or enter an alternate path to a folder containing the installation package 'edition package.msi' in the box below.
If you click Exit in the dialog box that displays the first message, the Office program starts in reduced-functionality mode.
The first message in the "Symptoms" section can appear if the hardware on your computer changed significantly since you originally installed Office. When you click Next in this dialog box, the second message appears if you do not have access to a valid Office source location. For example, if you originally installed Office from an administrative installation on your network, and you are not connected to the network, the second message appears.
NOTE: You do not receive the second message if you have access to a valid Office source location. In this case, clicking Next automatically repairs your installation, and neither message appears the next time you start an Office program.
NOTE: Volume licensing installations of Office XP SP1 and later versions and of Office 2003 never require activation, nor do they require reactivation.
To resolve this problem, use one of the following methods.
Method 1: If You Are Using Office XP Enterprise EditionIf you are using Office XP Enterprise Edition, you can resolve this problem by applying Microsoft Office XP Service Pack 1 (SP-1).
For additional information about how to determine whether you are using an Enterprise or Retail edition of Office XP, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/290134/ )How To Determine Whether You Have a Retail or Enterprise Edition of Office XP
For additional information about how to obtain Office XP SP-1, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/307843/EN-US/ )OFFXP: Overview of the Office XP Service Pack 1
Method 2: Specify a Valid Network LocationFollow these steps if you originally installed Office from an administrative installation.
Method 3: Specify a CD-ROM LocationFollow these steps if you originally installed Office from CD-ROM.
Change Sources from an Administrative Installation to CD-ROMIf you originally installed Office from an administrative installation, you cannot use a CD-ROM to repair your Office installation. In order to change from an administrative installation to an installation that uses a CD-ROM for any Windows Installer operations, you must uninstall Office and then reinstall from the CD-ROM.
To change sources from an administrative installation to a CD-ROM, follow these steps:
(http://support.microsoft.com/kb/297834/ )You receive an "Error 1706. Setup cannot find the required files” error message when you repair or install a feature in Office
Change Sources from CD-ROM to an Administrative InstallationIf you originally installed Office from CD-ROM but you do not have your Office CD-ROM, you can use a network administrative installation to repair your Office installation.
For more information about a permanent fix for Office XP Enterprise editions to prevent this error from occurring, click the following article number to view the article in the Microsoft Knowledge Base:
304226For more information about reduced-functionality mode and product activation, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/304226/ )A reactivation message appears when you start an Office XP program that was installed from an Enterprise edition
(http://support.microsoft.com/kb/293151/ )Description of the Office Activation Wizard
Article ID: 296924 - Last Review: September 12, 2011 - Revision: 3.0