Audio redirection stops 30 to 60 minutes after you connect to a guest operating system on a Hyper-V host computer that is running Windows

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Article ID: 2927767 - View products that this article applies to.
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Symptoms

You use Remote Desktop Connection to connect to a guest operating system on a Hyper-V host computer that is running Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2. When you connect from a physical Windows 7 client that has audio redirection enabled and the CPU load increases, audio redirection stops after 30 to 60 minutes and does not restart.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 7 and Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 7 and Windows Server 2008 R2

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

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The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Audiodg.exe6.1.7601.17514100,86420-Nov-201012:16x86
Audioeng.dll6.1.7601.22578374,78422-Jan-201402:05x86
Audiokse.dll6.1.7601.22578442,88022-Jan-201402:05x86
Audioses.dll6.1.7601.22578195,58422-Jan-201402:05x86
Audiosrv.dll6.1.7601.22578473,60022-Jan-201402:05x86
Encdump.dll5.0.1.1274,94422-Jan-201402:05x86
Prod_audio-audiocore.ptxmlNot applicable66720-Nov-201004:26Not applicable
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Audiodg.exe6.1.7601.17514126,46420-Nov-201013:24x64
Audioeng.dll6.1.7601.22578440,83222-Jan-201402:39x64
Audiokse.dll6.1.7601.22578500,22422-Jan-201402:40x64
Audioses.dll6.1.7601.22578296,44822-Jan-201402:39x64
Audiosrv.dll6.1.7601.22578679,42422-Jan-201402:39x64
Encdump.dll5.0.1.1283,64822-Jan-201402:39x64
Prod_audio-audiocore.ptxmlNot applicable66720-Nov-201004:25Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Audiodg.exe6.1.7601.22578323,07222-Jan-201401:46IA-64
Audioeng.dll6.1.7601.22578519,16822-Jan-201401:47IA-64
Audiokse.dll6.1.7601.22578340,48022-Jan-201401:47IA-64
Audioses.dll6.1.7601.22578607,23222-Jan-201401:47IA-64
Audiosrv.dll6.1.7601.225781,382,91222-Jan-201401:47IA-64
Prod_audio-audiocore.ptxmlNot applicable66720-Nov-201004:06Not applicable

Additional file information

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Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_93f172030314915b11c5f0e8ed2c2079_31bf3856ad364e35_6.1.7601.22578_none_555b30c1212d14df.manifest
File versionNot applicable
File size703
Date (UTC)22-Jan-2014
Time (UTC)07:32
PlatformNot applicable
File nameX86_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22578_none_78f3d3cf5c2ca22b.manifest
File versionNot applicable
File size88,662
Date (UTC)22-Jan-2014
Time (UTC)07:35
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
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File nameAmd64_84d3f68671c00a4a7b9d5c3fe66d4569_31bf3856ad364e35_6.1.7601.22578_none_b7a4ecb462406334.manifest
File versionNot applicable
File size1,056
Date (UTC)22-Jan-2014
Time (UTC)07:32
PlatformNot applicable
File nameAmd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22578_none_d5126f53148a1361.manifest
File versionNot applicable
File size88,666
Date (UTC)22-Jan-2014
Time (UTC)07:39
PlatformNot applicable
File nameWow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22578_none_df6719a548ead55c.manifest
File versionNot applicable
File size75,265
Date (UTC)22-Jan-2014
Time (UTC)02:37
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File nameIa64_5df8d5c41cbf075b223df555b78758a8_31bf3856ad364e35_6.1.7601.22578_none_c149f46e373f1e6b.manifest
File versionNot applicable
File size1,054
Date (UTC)22-Jan-2014
Time (UTC)07:32
PlatformNot applicable
File nameIa64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22578_none_78f577c55c2aab27.manifest
File versionNot applicable
File size82,335
Date (UTC)22-Jan-2014
Time (UTC)02:33
PlatformNot applicable
File nameWow64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.22578_none_df6719a548ead55c.manifest
File versionNot applicable
File size75,265
Date (UTC)22-Jan-2014
Time (UTC)02:37
PlatformNot applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

Properties

Article ID: 2927767 - Last Review: April 10, 2014 - Revision: 1.1
Applies to
  • Windows 8.1 Enterprise
  • Windows 8.1
  • Windows 8.1 Pro
  • Windows Server 2012 R2 Datacenter
  • Windows Server 2012 R2 Essentials
  • Windows Server 2012 R2 Foundation
  • Windows Server 2012 R2 Standard
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew kbbug KB2927767

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