How to replace damaged or defective Visual Studio product disks

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Article ID: 284230 - View products that this article applies to.
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Summary

This article describes how customers can order Microsoft product replacements and check on the status of product orders.

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How to order replacement parts

Parts can be ordered through the Microsoft Order Desk. This may include replacement disks or manuals. You should have your original CD or disks available as proof of purchase when you call the order desk.

U.S. Customers can contact the Microsoft Order Desk at 1-800-360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific time.

Canadian Customers can contact the Microsoft Order Desk at 1-800-933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific time.

Replacement costs

Customers may be charged for the replacements in the following circumstances:
  • The customer lost the software.
  • The software was broken due to personal damage.
  • The software is beyond the 90-day warranty period.
The price for replacement software varies and includes costs for shipping and handling and any applicable sales tax.

MSDN subscription customers

MSDN customers who need replacement disks that are part of an MSDN subscription should call the MSDN Fulfillment Center at 1-800-759-5474.

Order status

To check on the status of an order, customers can contact the Microsoft Order Desk or can check the order status online at the following Microsoft Web site:
https://admin.innotrac.com/Microsoft/ics/

Properties

Article ID: 284230 - Last Review: December 23, 2014 - Revision: 7.0
Applies to
  • Microsoft Visual Studio .NET 2002 Academic Edition
  • Microsoft Visual Studio .NET 2002 Enterprise Architect
  • Microsoft Visual Studio .NET 2002 Enterprise Developer
  • Microsoft Visual Studio .NET 2002 Professional Edition
  • Microsoft Visual Studio .NET 2003 Academic Edition
  • Microsoft Visual Studio .NET 2003 Enterprise Architect
  • Microsoft Visual Studio .NET 2003 Enterprise Developer
  • Microsoft Visual Studio .NET 2003 Professional Edition
  • Microsoft Visual Studio 2005 Professional Edition
  • Microsoft Visual Studio 2005 Standard Edition
  • Microsoft Visual C++ 2005 Express Edition
  • Microsoft Visual C# .NET 2002 Standard Edition
  • Microsoft Visual C# .NET 2003 Standard Edition
  • Microsoft Visual C# 2005
  • Microsoft Visual Basic .NET 2002 Standard Edition
  • Microsoft Visual Basic .NET 2003 Standard Edition
  • Microsoft Visual Basic 2005
  • Microsoft Visual Studio 6.0 Enterprise Edition
Keywords: 
kbnosurvey kbarchive kbvs2005applies kbvs2005swept kbhowto kbinfo kbsetup KB284230

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