Article ID: 2828830 - View products that this article applies to.
Assume that a user has an Aries or Tanjay telephone that is running Lync Phone Edition. Additionally, assume that Exchange Unified Messaging (UM) is disabled for the user. When the user tries to check call logs on the telephone, the user receives the following error message on the telephone screen:
Your account is not configured for Exchange Unified Messaging. Please contact your support team.
To resolve the issue, install one of the following cumulative updates:
For more information about how to integrate On-Premises UM and Lync Server 2010, go to the following Microsoft website:
How to integrate On-Premises Unified Messaging and Lync Server 2010The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Article ID: 2828830 - Last Review: April 18, 2013 - Revision: 1.0