Lync 2010 Attendee client cannot completely join a desktop sharing session

Article ID: 2818835 - View products that this article applies to.
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Summary

This issue can occur under the following circumstances:

  • A user level conference policy that does not support audio and video communications is assigned to conference participants that use the Lync 2010 and the Lync 2010 Attendee clients
  • The Lync 2010 Attendee client can sign into the conference
  • The Lync 2010 client can sign into the conference and initiate the desktop sharing session
  • The Lync 2010 Attendee client cannot view the shared desktop of the Lync 2010 client
  • The Lync 2010 Attendee client can initiate a desktop sharing session and share its desktop with the Lync 2010 client

More information

The Lync 2010 Attendee client does not have the ability to view the desktop of other conference participants in a desktop sharing session that are using the Lync 2010 client. This occurs when a user level conference policy that does not support audio and video communications is applied to the users of the Lync 2010 and Lync 2010 Attendee clients.

The following step by step information will provide a workaround for this issue.

Workaround

From a 64-bit computer that supports the Lync 2010 administrative tools:

For Windows 7, Windows Server 2008 or Windows Server 2008 R2

  1. Click on Start, All Programs, Microsoft Lync Server 2010, and Lync Server Control Panel
  2. Sign into Lync Server Control Panel with the necessary domain credentials
For Windows Server 2012

  1. To access the Windows Server 2012 Start page press the Windows logo key on the keyboard
  2. Click on the Lync Server Control Panel tile
  3. Sign into Lync Server Control Panel with the necessary domain credentials
Once the Lync Server Control Panel is open:

  1. Click on the Users menu option
  2. Use the Find button and the Add filter feature on the User Search tab to locate the conference participants that are having the issue that is described in the Summary section of this article
  3. Double - click on the user that is listed as a result of the search
  4. Locate the user's Conferencing policy information and use the drop down to add a user policy which supports audio and video communications for the selected user
  5. Click on the Commit tab
  6. Perform steps two through five for each user that will participate in the desktop sharing session during the conference
  7. Sign completely out of each Lync 2010 client and then sign back into each Lync 2010 client to update the changes to the user's conference policy for the Lync 2010 client
For more details on working with the Lync Server 2010 conferencing policies:

Conferencing Policy Settings Reference

Assign a Per-User Conferencing Policy

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2818835 - Last Review: February 18, 2013 - Revision: 1.0
Applies to
  • Microsoft Lync 2010
  • Microsoft Lync 2010 Attendee
  • Microsoft Lync Server 2010 Enterprise Edition
  • Microsoft Lync Server 2010 Standard Edition
Keywords: 
kbsurveynew KB2818835

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