Playing a video on Windows 8 in Windows Media Player or Windows 8 Store Video App may temporarily freeze while audio continues playing normally

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Article ID: 2815355 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a computer running Windows 8.
  • You are playing a video file (i.e. MPEG\AVI) in Windows Media Player or Windows 8 Store Video App.
  • While the video file is playing, you disconnect and reconnect the secondary monitor to an available port (i.e. VGA, DP, or HDMI) or minimize and then maximize Windows Media Player / Windows 8 Store Video App.
In this scenario, one or more of the following may occur:
  • Video may display black for a short period of time when a secondary monitor is disconnected and reconnected.
  • The video playback freezes for a short period of time when playing a video in Windows Media Player / Windows 8 Store Video App.
  • The video playback freezes for a short period of time when the secondary monitor is disconnected and reconnected.
  • The video playback freezes for a short period of time when you minimize and then maximize Windows Media Player / Windows 8 Store Video App.
  • Audio playback is smooth and continues throughout the video display issues.

More information

Microsoft is currently investigating the issue.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2815355 - Last Review: June 5, 2013 - Revision: 13.0
Applies to
  • Windows 8
  • Windows 8 Pro
  • Windows 8 Enterprise
Keywords: 
KB2815355

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