Article ID: 2814761 - View products that this article applies to.
Expand all | Collapse all


When you install Microsoft Office Professional Plus from the Home Use Program (HUP), you find that you cannot install one of the following programs: 
  • Microsoft Project 2013
  • Microsoft Visio 2013 
Additionally, you may receive the following error message:

Something went wrong
Sorry, we ran into a problem.


This problem occurs because you cannot install Project and Visio at the same time.


To work around this problem, follow these steps:
  1. Run Online Repair for the product that was successfully installed, either Project or Visio.
  2. Wait for the installation part of Online Repair to finish.
  3. Install the product with which you are experiencing the problem, either Project or Visio.

More information

For more information about how to repair Office programs, go to the following Microsoft website: 
Repair or remove Office


Article ID: 2814761 - Last Review: February 7, 2013 - Revision: 2.0
Applies to
  • Office 2013 HUP ProPlus
  • Visio Pro HUP 2013
  • Project HUP 2013
  • Microsoft Visio Professional 2013
  • Microsoft Project 2013 Professional
  • Microsoft Office Professional Plus 2013

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from