A white screen or a white horizontal line appears on a Polycom telephone that is running Lync Phone Edition

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Article ID: 2781618 - View products that this article applies to.
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Assume that you have a Polycom telephone that is running Microsoft Lync Phone Edition. In this situation, you encounter one of the following issues:
  • The screen of the telephone appears white after you restart.
  • A white horizontal line appears in the middle of the telephone screen.


To resolve the issues, install the following cumulative update:
2737911 Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: January 2013

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Article ID: 2781618 - Last Review: January 23, 2013 - Revision: 3.0
Applies to
  • Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
kbqfe kbfix kbsurveynew kbexpertisebeginner KB2781618

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