Article ID: 275714 - View products that this article applies to.
This article was previously published under Q275714
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When you attempt to convert an Internet mail message to native information store format, the information store may stop responding (crash) unexpectedly. The stack trace is similar to the following:
MSVCRT!_old_sbh_alloc_block_from_page+0x4d STORE!CmnContent::hrAddParm+0xa4 STORE!CmcvtrHdrParm::hrAddParm+0x5e STORE!CmcvtrHdrParm::hrExtract+0x2e5 STORE!CINETextr::hrExtract+0x1ee STORE!CConvertStream::Write+0x115 STORE!CSTREAM::HrWrite+0xc5 STORE!EcWriteStreamOp+0x125 STORE!EcWriteStream+0xc2 STORE!EcRpc+0x1e46 STORE!EcDoRpc+0xdd RPCRT4!??0THREAD@@QAE@PAJ@Z+0x6e RPCRT4!NdrDcomAsyncStubCall+0x116 RPCRT4!?TransportProtocolArray@@3PADA+0x53 RPCRT4!SimpleTypeAlignment+0xb4 RPCRT4!UnmarshallRoutinesTable+0xdc RPCRT4!MarshallRoutinesTable+0xce RPCRT4!?ReferenceAssociation@LRPC_ADDRESS@@AAEPAVLRPC_SASSOCIATION@@K@Z+0x39 RPCRT4!NdrConformantArrayUnmarshall+0xb RPCRT4!NdrConformantArrayUnmarshall+0x55 RPCRT4!?AssociationRequested@OSF_SCONNECTION@@QAEHPAUrpcconn_bind@@I@Z+0x515 RPCRT4!?AssociationRequested@OSF_SCONNECTION@@QAEHPAUrpcconn_bind@@I@Z+0x30e RPCRT4!?UnicodeToAnsiString@@YGPAEPAGPAJ@Z+0x6a KERNEL32!ReadConsoleOutputInternal+0x41
This issue can occur because a header attribute is improperly parsed.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/191014/EN-US/ )XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
Component: Information Store
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NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than version 5.5.2652.68 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
244976The following files are available for download from the Microsoft Download Center:
(http://support.microsoft.com/kb/244976/EN-US/ )XADM: Event ID 1197 and 1005 When Starting the Information Store
Download Q248838engi.exe now
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Alpha:For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
Download Q248838enga.exe now
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119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/EN-US/ )How to Obtain Microsoft Support Files from Online Services
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
For related information on this issue, please visit the following Microsoft Web site:
http://www.microsoft.com/technet/security/bulletin/MS00-082.mspxFor additional security-related information about Microsoft products, please visit the following Microsoft Web site:
Article ID: 275714 - Last Review: October 21, 2013 - Revision: 5.2