Mobile Synchronization Runs Continuously for Non-Administrator

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Article ID: 273838 - View products that this article applies to.
This article was previously published under Q273838
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If a group policy is used to assign a desktop item (by URL), Mobsync.exe runs repeatedly when a non-administrative user logs on, endlessly synchronizing the Web page for offline use. If an administrator logs on, Mobsync.exe runs only once.

If you assign an Active Desktop item locally (not by using Group Policy), this issue does not occur.


The presence of a registry key determines whether synchronization should occur. The shell attempts to delete this registry key, but doing so requires administrator-level access. When a non-administrative user logs on, the shell cannot delete this key. Because the registry key is still present, the shell believes that it needs to continue synchronizing the data.


To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
   Date        Time    Version      Size    File name
   11/11/2000  07:02  3103.1000  2,336,528  Shell32.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

More information

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes


Article ID: 273838 - Last Review: October 26, 2013 - Revision: 4.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbwin2000presp2fix KB273838

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