Client Hangs When You Attempt to View Certificate Chain If Certificate Authority Is Not Available

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Article ID: 272994 - View products that this article applies to.
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When you attempt to view a certificate chain, the client computer may time out if the Certificate Authority (CA) is not available. If the certificate is a smart card, the computer may stop responding (hang).


The Schannel.dll dynamic-link library (DLL) does not cache the server certificate chain after it is built. If the connection to the CA is lost, the client computer times out or hangs.


To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.


Article ID: 272994 - Last Review: October 21, 2013 - Revision: 3.2
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
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