Dial-in conferencing information is not displayed when a user uses Lync 2010 to join a meeting

Article translations Article translations
Article ID: 2688945 - View products that this article applies to.
Expand all | Collapse all


Consider the following scenario:
  • You deploy the dial-in conferencing capabilities in a Microsoft Lync Server 2010 environment, or in a Microsoft Lync Online environment.
  • You configure the telephony setting of a Lync 2010 user to Audio/Video disabled.
  • The user opens a Microsoft Outlook meeting invitation.
In this scenario, the dial-in conferencing information that contains the dial-in telephone number and the participant code or the conference ID is not displayed.


This issue occurs because the Online Meeting Add-in for Lync 2010 does not receive the dial-in conferencing information from the conferencing components when the telephony setting for a user is set to Audio/Video disabled.


To resolve this issue, install the following cumulative update:
2701664 Description of the update for Lync 2010: June 2012


For more information about dial-in conferencing in Lync Server 2010, visit the following Microsoft website:
General information about dial-in conferencing in Lync Server 2010


Article ID: 2688945 - Last Review: June 16, 2012 - Revision: 2.0
  • Microsoft Lync 2010
kbqfe kbfix kbexpertiseinter kbsurveynew KB2688945

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com