Disabling or removing a mailbox fails in an Exchange Server 2010 environment that has Office Communications Server 2007, Office Communications Server 2007 R2, or Lync Server 2010 deployed

Article ID: 2644264 - View products that this article applies to.
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Consider the following scenario. You have Microsoft Office Communications Server 2007, Microsoft Office Communications Server 2007 R2 or Microsoft Lync Server 2010 deployed in a Microsoft Exchange Server 2010 environment. You try to disable or remove a mailbox on an Exchange Server 2010 server. In this scenario, the operation fails, and you receive the following error message:
Action 'Disable' could not be performed on object 'FirstName, LastName'. 

FirstName, LastName
Active Directory operation failed on Server.domain.com. This error is not retriable. Additional information: Insufficient access rights to perform the operation. 
Active directory response: 00002098: SecErr: DSID-XXXXXXXX, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0


This issue occurs because the Exchange Server 2010 Mailbox server cannot clear the value of the msRTCSIP-Line attribute. Therefore, access is denied when you try to disable or remove a mailbox.


To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2


To work around this issue, manually clear the value from the msRTCSIP-Line attribute by using the Active Directory Service Interfaces Editor (ADSI Edit).

Note This is also known as AdsiEdit.msc.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about the msRTCSIP-Line attribute, visit the following Microsoft website, and then scroll down to the "Primary Phone Number" term:
General information about the msRTCSIP-Line attribute
For more information about how to edit Active Directory attributes by using the ADSI Edit tool, visit the following Microsoft website:
How to edit Active Directory attributes by using the ADSI Edit tool


Article ID: 2644264 - Last Review: February 27, 2012 - Revision: 2.0
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
kbfix kbqfe kbsurveynew kbexpertiseinter KB2644264

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