"The action couldn’t be completed. Please try again." error message when you use OWA to perform an AQS search that contains "Sent" or "Received" in an Exchange Server 2010 SP1 environment

Article ID: 2628154 - View products that this article applies to.
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In a Microsoft Exchange Server 2010 Service Pack 1 (SP1) environment, you use Outlook Web App (OWA) to search for items by using Advanced Query Syntax (AQS). The search contains the keyword Sent or Received. For example, you type Sent:Yesterday and start the AQS search. In this scenario, no item returns, and you receive the following error message:

The action couldn't be completed. Please try again.


This issue occurs because the Exchange Search service disables indexing of the mailbox database for AQS queries that contains the keyword Sent or Received in OWA.


To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about Exchange Search, visit the following Microsoft website:
General information about Exchange Search


Article ID: 2628154 - Last Review: March 25, 2013 - Revision: 2.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Standard
    • Microsoft Exchange Server 2010 Enterprise
kbqfe kbfix kbsurveynew kbexpertiseinter KB2628154

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