Error Message Copying Large Amounts of Data from an Offline Drive

Article translations Article translations
Article ID: 262554 - View products that this article applies to.
This article was previously published under Q262554
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


You may receive an error message or a blue screen when a program calls the Win32 API GetFileInformationByHandle for a file residing on an offline drive. This generally occurs when you are copying data to or from an offline drive (that is, a drive which is configured for Client-Side Caching or CSC).


The error occurs in adjusting the buffer size after getting file information for files that are in a disconnected state. This causes subsequent code to behave as if there is more memory than actually exists and the program writes beyond the buffer.


To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack


Microsoft has confirmed that this is a problem in Microsoft Windows 2000. This problem was first corrected in Windows 2000 Service Pack 1.


Article ID: 262554 - Last Review: October 20, 2013 - Revision: 3.2
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
kbnosurvey kbarchive kbbug kberrmsg kbfix kbwin2000sp1fix KB262554

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from