Article ID: 2601483 - View products that this article applies to.
When you use Microsoft Office Outlook 2003 in online mode to access your mailbox in a Microsoft Exchange Server 2010 environment, you may be unable to open the message item. Additionally, you receive the following error message:
Note This issue typically occurs when the message item contains many recipients and the message status is unread.
Can't open this item.
This issue occurs because the Exchange Server 2010 server adds the RopNotify remote operation (ROP) response after the RopBufferTooSmall response when it detects that the remote procedure call (RPC) buffer is insufficient. Then, Outlook 2003 resends the data that is followed by the RopNotify response. However, the Exchange Server 2010 server does not expect the RopNotify response and returns the ecRpcFormat error code.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2645995/ )Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the RopBufferTooSmall response, visit the following Microsoft website:
General information about the RopBufferTooSmall responseFor more information about the RopNotify response, visit the following Microsoft website:
General information about the RopNotify responseFor more information about the ecRpcFormat error code, visit the following Microsoft website:
General information about the ecRpcFormat error code
Article ID: 2601483 - Last Review: February 13, 2012 - Revision: 1.0