Article ID: 2598312 - View products that this article applies to.
Assume that you print multiple copies of a document in Microsoft Word 2010. Then, you print one copy of the document. In this situation, the number of copies (the dmCopies member) that is sent to the DEVMODE data structure of the printer is incorrect.
To resolve this issue, apply the following update:
(http://support.microsoft.com/kb/2598267/ )Description of the Word 2010 hotfix package (Word-x-none.msp): April 24, 2012
Registry key informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
Fix it for me
To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
Microsoft Fix it 50904
Then, go to the "Did this fix the problem?" section.
Let me fix it myselfAfter you install the hotfix package, follow these steps to enable the hotfix:
Did this fix the problem?
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.