Article ID: 255987 - View products that this article applies to.
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The design of the Windows NT 4.0 Service Pack update process requires an additional logon with local administrative credentials after Update.exe has restarted the computer.
If a non-administrative user logs on directly after the Service Pack Setup process is run, two Application events are logged for ProtectedStorage:
These events are logged at every logon until a local administrator logs on.
ProtectedStorage error: 5; OpenSCManager failed.
ProtectedStorage error: 203; Install Service failed.
Local administrative permission are necessary to successfully process and delete all registry values under the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceRunOnce values are processed with the current login credentials. A typical user does not have sufficient permissions to successfully process the "4. 'Install pstores.exe'='pstores.exe -install'" RunOnce entry, causing both of the events listed above to be logged.
Also, a typical user by default has "Everyone=read" permission on the RunOnce key, so the entries cannot be deleted.
Other Microsoft and third-party Setup procedures may be affected in a similar way if they use the RunOnce or RunOnceEx keys to complete the Setup process during next logon.
Use either of the following methods:
Article ID: 255987 - Last Review: February 28, 2014 - Revision: 2.1