Article ID: 2500373 - View products that this article applies to.
Symptom 1When you use Microsoft Silverlight together with web resources, the web resources cannot be viewed in the 64-bit version of the Microsoft Dynamics CRM Client for Microsoft Office Outlook.
Symptom 2If Microsoft Silverlight is not installed on the Microsoft Dynamics CRM Client for Microsoft Office Outlook, a link to download Silverlight is provided. When you click that link, you receive one of the following error messages:
Error message 1
Error message 2
Cause 1Microsoft Silverlight is not supported in a 64-bit browser. The 64-bit version of Microsoft Dynamics CRM Client for Microsoft Office Outlook displays the browser by using a 64-bit browser. However, a 64-bit version of Microsoft Silverlight is not available. Therefore, the web resources are not rendered and cannot be viewed.
Cause 2When you click the Install Microsoft Silverlight link, the installation is rendered inside the Outlook form and is unsuccessful.
Resolution 1Use the 32-bit version of Microsoft Dynamics CRM Client for Microsoft Office Outlook to view Microsoft Silverlight web resources.
Resolution 2Install Microsoft Silverlight by using Internet Explorer.
Article ID: 2500373 - Last Review: February 25, 2011 - Revision: 2.1