Article ID: 246480 - View products that this article applies to.
This article was previously published under Q246480
Meeting requests, meeting changes, and meeting cancellations are not added to your calendar.
Outlook processes meeting requests when it is idle for a short period of time. If a rule exists that moves a meeting request to another folder, the process to record that item in the calendar fails.
To keep this from occurring, create rules to keep these items in the Inbox instead of moving them to another folder. To do this, create rules that include the types of forms associated with appointments.
Create five rules to cover all of the types of forms that are associated with appointments changes and cancellations. To work properly, the rules must be the first ones that run. Rules run from top to bottom in the order they are listed in the Rules Wizard dialog box.
Use the following steps to create the five exception rules:
Rules designed to move messages from the Inbox to other folders, particularly those that move messages directed specifically to the recipient (as opposed to messages to an alias), can cause meeting requests not to be automatically added to the Calendar.
Typically, if a meeting request is received in the Inbox, a tentative meeting will be placed on the calendar until the meeting request is dealt with by selecting Accept, Tentative, or Decline. Even with this setting on, the meeting request will move to another folder before Outlook can process this request and place it tentatively on the Calendar.
By creating rules that process these meeting requests first, keeping them in the Inbox, you give background processing time to act on the messages from the Inbox.