Article ID: 2400367 - View products that this article applies to.
This article describes the Cumulative Update for Microsoft Office Communications Server 2007 R2, Response Group Service issue that is fixed in the update package that is dated September 2010.
This article describes the following items about the update package:
Issues that this update package fixesThis update package fixes the following issues:
This cumulative update also includes the following previously released updates:
Microsoft Download CenterThe following file is available for download from the Microsoft Download Center:
Download the Acducapp.msp package now.
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Release Date: September 2010
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
By contacting supportA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The fixes in the update for Response Group Service take effect only if the following updates are also applied:
(http://support.microsoft.com/kb/2400402/ )Description of the cumulative update for Office Communications Server 2007 R2, Administration Tools: September 2010
(http://support.microsoft.com/kb/2407349/ )Description of the cumulative update for Office Communications Server 2007 R2, Core Components: September 2010
(http://support.microsoft.com/kb/2400375/ )Description of the cumulative update for Office Communications Server 2007 R2, Web Components: September 2010
Restart requirementYou have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis update package replaces the following update package:
(http://support.microsoft.com/kb/2284304/ )Description of the cumulative update package for Office Communications Server 2007 R2, Response Group Service: July 2010
Registry informationTo use one of the update packages in this package, you do not have to make any changes to the registry.
Update package installation informationTo install this update package, install the OCS2007-KB2400367-x64-AcdUCAPP.msp package on computers in your network that are running the following platforms:
File informationThis update package may not contain all the files that you must have to fully update a product to the latest build. This update package contains only the files that you must have to correct the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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Removal informationTo remove this update package, use the Add or Remove Programs feature in Control Panel.
You have to restart the computer after you uninstall this cumulative update the for Office Communications Server 2007 R2, Response Group Service.
Sometimes, when you try to uninstall the update package, you are prompted for the source CD. If this behavior occurs, insert the source CD, or provide the path where the source files can be found.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about the latest updates for Communications Server 2007 R2, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/968802 / )Updates for Communications Server 2007 R2
Article ID: 2400367 - Last Review: September 24, 2010 - Revision: 1.0