OL2000: (IMO) Error Message: WinFax Installation Failed. The Fax Feature Is Not Available.

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Article ID: 223491 - View products that this article applies to.
This article was previously published under Q223491
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NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express


If you attempt to send a fax message from Outlook running on Microsoft Windows NT Workstation, you may receive the following series of error messages:
WinFax installation failed. The fax feature is not available.
Microsoft Outlook can't use Symantec Fax Starter Edition for sending or receiving faxes. Microsoft Outlook cannot install the necessary files due to Windows installer error 1603. ERROR_INSTALL_FAILURE.
Microsoft Outlook can't use Symantec Fax Starter Edition for sending or receiving faxes. This feature is not currently installed. Would you like to install it now.
NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:
NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.


You attempted to send a fax message from Outlook running on Microsoft Windows NT Workstation. Because the fax software is not installed, Office attempts to install the Symantec Fax Starter Edition on demand. In this case, you are not logged on to Windows NT as an administrator and the installation cannot complete.


Quit Outlook and restart Windows NT. Log on to Windows NT with an account in the workstation's administrator group and then attempt to fax in Outlook. With administrator permissions you will be allowed to install Symantec Fax Starter Edition the first time you attempt to fax.

For additional information about this problem, please see the following article in the Microsoft Knowledge Base:
212976 OL2000: (IMO) Cannot Fax Using Windows NT Workstation

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Article ID: 223491 - Last Review: November 2, 2013 - Revision: 5.0
Applies to
  • Microsoft Outlook 2000 Standard Edition
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