Article ID: 2010140 - View products that this article applies to.
When launching Expression Web 3 after a successful installation, Expression Web 3 may crash with the following error dialog:
“Microsoft Expression Web 3 has encountered a problem and needs to close. We are sorry for the inconvenience.”
In the error dialog, if you click the link What data does this error report contain? you may see the following under the Error Signature.
EventType : clr20r3 P1 : expressionweb.exe P2 : 3.0.1762.0
This problem is caused by the presence of a folder named "Common" in the root directory where Expression Web 3 has been installed.
For example, if you installed Expression Web 3 to the C:\ drive (C:\Microsoft Expression) there may be a folder named "Common", without the quotes, in the C:\ directory.
To resolve this problem, do the following:
Navigate out to the C:\Program Files folder (C:\Program Files (x86) on a 64-bit machine) and look for a folder called “Common” (without the quotes). If you see it, open the folder and see if there are files and sub-folders inside. From this point, there are two ways to resolve the issue:
First Resolution: If there are additional subfolders and/or files in the “Common” folder this means that the folder has likely been put there by a third- party application prior to installing Expression Web 3. Renaming or removing the folder may cause problems with that program. Keeping this in mind, you should:
1. Uninstall Expression Web 3.
2. Reinstall it using a new default folder like “C:\Microsoft Expression”
3. After the install is complete, launch Expression. If you have the same crashing behavior, check the C:\ drive for a newly created folder named “Common”. If “Common” exists, rename it something like Common_old by right clicking it and left clicking on Rename. Then launch Expression Web 3 again.
Second Resolution: If you do not see additional subfolders and/or files in the “Common” folder under C:\Program Files, you can either rename the “Common” folder or delete it. Afterward, launch Expression Web 3 again.
Note: If you do not see a “Common” folder under C:\Program Files or C:\Program Files (x86) then click the START button, SEARCH, Files or Folders. Search the C:\ drive for a folder named Common. You may find this folder under the Program Files folder even though you were not able to see it by looking for it using Windows Explorer.
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