W3SVC Counters Fail after a Successful Install

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Article ID: 193526
This article was previously published under Q193526
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We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:
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Although Microsoft Internet Information Server 4.0 appears to be installed correctly and the registry appears to be configured correctly to load W3ctrs.dll, the Web Service counter does not appear in performance monitor. This occurs whether you are running perfmon locally on the system or monitoring it remotely.

The counters appear on the computer when everything is initially installed, but within a few hours of activity, they do not appear. From that time on, they do not appear even after restarting the computer and attempting to reload the counter DLL.


To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack


Microsoft has confirmed this to be a problem in Internet Information Server version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.


Article ID: 193526 - Last Review: October 26, 2013 - Revision: 5.0
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