Dial-Up Networking Generates Dr Watson When Called Via Shortcut (DisableSavePassword Active)

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Article ID: 189832 - View products that this article applies to.
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If the following registry key
HKLM\System\CurrentControlSet\Services\RasMan\Parameter \DisableSavePassword

is set to 1, and a phonebook entry from Dial-Up Networking is called by using a shortcut on the desktop, the RASPHONE application will stop with an access violation. The same situation could also happen if Rasphone.exe is started with command line parameters or if Microsoft Outlook is configured to use remote mail.

For additional information on DisableSavePassword, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 172430
TITLE : Disabling Save Password Option in Dial-Up Networking


To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • 152734 how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:


You can work around this problem by not using shortcuts for phonebook entries or by disabling DisableSavePassword in the registry.


Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.


Article ID: 189832 - Last Review: November 2, 2013 - Revision: 3.0
Applies to
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix KB189832

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