WD97: Not Enough Memory with Effect Preview in Photo Editor

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Article ID: 163305 - View products that this article applies to.
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In Microsoft Photo Editor, if you choose any of the effects that has a preview, the computer may stop responding (hang), or one of the following error messages may appear in the preview window:
Not enough memory for effect preview

General Protection Fault

Access Violation

Divide by Zero


This error may occur when both of the following conditions are true:
  • You chose one of the following special effects from the Effects menu:
    Chalk and Charcoal
    Graphic Pen
    Stained Glass
  • You are using any of the following video cards:
    Video 9


To correct this problem, contact the video card manufacturer and obtain an updated driver for that card.

For information about how to contact third-party vendors, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


To work around this problem, use either of the following methods.

Method 1: Change the video driver to standard VGA or super VGA.

Method 2: Change the resolution or the number of display colors.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.


Article ID: 163305 - Last Review: January 11, 2015 - Revision: 1.1
  • Microsoft Word 97 Standard Edition
  • Microsoft Photo Editor 3.01
kbnosurvey kbarchive kbbug kbgraphic kbhardware kbinterop KB163305

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