WD: Errors, Problem Inserting CMYK JPEG Image

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Article ID: 158432 - View products that this article applies to.
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When you insert a CMYK or a Joint Photographic Experts Group (JPEG) formatted graphic into a Word document, the graphic may be displayed as a box with an X inside it or you may receive one of the following error messages:

  • Cannot open file.

    - or -
  • This graphics file may be damaged and cannot be converted <filename>.


Microsoft Word version 7.x cannot convert CMYK JPEG graphics.


To work around this problem, use either of the following methods:

Method 1:

Use a different JPEG format, such as gray scale or RGB.

Method 2:

Use another graphic format that Word supports, such as Tagged Image File Format (TIFF), Encapsulated PostScript (EPS), CGM, BMP, or WMF.


Microsoft has confirmed this to be a problem in the Microsoft products listed above.


Article ID: 158432 - Last Review: October 4, 2013 - Revision: 1.1
  • Microsoft Word 95 Standard Edition
  • Microsoft Word 95a
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