Article ID: 155814 - View products that this article applies to.
This article was previously published under Q155814
This article has been archived. It is offered "as is" and will no longer be updated.
The Microsoft Exchange Server version 4.0 Internet Mail Connector (IMC) service and the Microsoft Exchange Server version 5.0 Internet Mail Service (IMS) does not start automatically and the following event is logged in the Windows NT Server Event Viewer System log:
The following event is logged in the Application log:
Source: Service Control Manager
Description:. The Microsoft Exchange Internet Mail Connector service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
If you try to start the service manually, a message window will pop up stating:
Event ID 4086
Source MSExchange IMC
Description: Unable to start the service because the configuration could not be loaded from the Microsoft Exchange directory or Windows NT Registry.
Error 2186: The service is not responding to the control function.
The IMC or the IMS has been set to log on as a system account or use the LocalSystem account.