Troubleshooting Event ID 3013

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Article ID: 148426 - View products that this article applies to.
This article was previously published under Q148426
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Error 3013, "The redirector has timed out to SERVERNAME" usually means that the Server that you are attempting to connect to is:
  • Either busy and cannot respond before the rdr timeout
  • The network could be busy
  • Bottleneck in the network
As to troubleshooting this problem, you may want to exhaust all means before deciding to increase the amount of time before the redirector stops (SESSTIMEOUT). The SESSTIMEOUT parm can be set in the following registry location:
Some things you can try are to obtain a trace of the packets on the network. You want to zoom in on the amount of time it takes for the Server to respond back to the workstation.

Another idea is to perform what ever operations that was done backwards. If you were connecting to ServerA from ServerB, try connecting to ServerB from ServerA. Also have another client attempt to connect to the same server to see if both redirectors have the same problem connecting to the same server.

You may also want to check the following items:
  • Check to see that the latest network driver is installed.
  • Check to determine whether the network adapter has a configuration utility that allows tuning parameters. If so, try maximizing the network performance.


Valid values for the SessTimeout registry key are:

   SessTimeout   REG_DWORD
   Range: 10 - 65535 seconds
   Default: 45


Article ID: 148426 - Last Review: November 1, 2006 - Revision: 2.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0 Standard Edition
kbinfo kbnetwork KB148426

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