Shutdown Hangs After "Please Wait While..." Screen

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Article ID: 136651 - View products that this article applies to.
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After you click the Shut Down The Computer option in the Shut Down Windows dialog box and then click OK, your computer may stop responding (hang) or display a black screen after you see the "Please wait while your computer shuts down" screen.


This problem can be caused by an incompatibility between the Windows 95 Advanced Power Management (APM) system and the APM-capable BIOS in your computer. If the BIOS in your computer instructs the system to suspend, rather than shut down, Windows 95 cannot shut down correctly.


As a temporary workaround, disable APM support. To do so, double-click the Power icon in Control Panel, and set the Power Management setting to Off.

To resolve the problem, contact your computer manufacturer to inquire about a BIOS upgrade that resolves the problem.


For additional information about how to resolve issues with shutting down Windows 95, please see the following article in the Microsoft Knowledge Base:

145926 How to Troubleshoot Windows 95 Shutdown Problems


Article ID: 136651 - Last Review: November 15, 2006 - Revision: 1.1
  • Microsoft Windows 95
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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