Mac Client Can't Logon Because Password Has Expired

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Article ID: 127943 - View products that this article applies to.
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When you try to automount or connect to an Macintosh accessible volume using an alias from a Macintosh client, the following error message appears when the Macintosh client tries to establish a connection:
The alias <alias name> could not be opened, because the shared disk <name of the shared volume> could not be found on the network.
This error message does not help determine the true cause of the problem.


This problem can occur when the Macintosh client's user account password has expired on the Windows NT domain, or when the account has been disabled through User Manager.

To determine if an expired Macintosh user account password is the cause of this problem, attempt to manually connect to the Windows NT Macintosh accessible volume through Chooser. If the password is expired the following error message appears:
Your password has expired on the server.


Windows NT Server is sending the same error code in both cases though the Macintosh client is not displaying the same error message in both cases.


To correct this problem, update the Macintosh client's user account password in Windows NT User Manager for Domains.

The Macintosh computer and AppleTalk protocol are manufactured by Apple Computers, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.


Article ID: 127943 - Last Review: February 28, 2014 - Revision: 2.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0 Standard Edition
kbnosurvey kbarchive kbnetwork KB127943

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