Support for Windows Phone

Help and support for Windows Phone 7. Links to customer service and technical solutions, help and how-to articles, and answers to top issues.

Windows Phone help and how to

Windows Phone help and how to

Windows Phone support
View help and how to, get top solutions to common questions.

New phone?
We've got all the info for getting around on your phone and making it yours.

Find out how to set up connections, update the phone software, and other basic tasks.

People + email
Want to send email and text messages? Check Facebook? Find a contact? It's all here.

Learn how to take pictures and share them immediately with your network.

Browsing + maps
Your new phone gives you access to the world, and a way to navigate through it.

Music + videos
Keep your music collection in your pocket all the time.

Apps and games
You'll never be bored again, with a collection of apps and games to keep you (and your kids) busy.

Office Mobile
Microsoft Office Mobile on your phone allows you to view, edit, and share Office files?anywhere, anytime.

Top issues

Windows Phone

Why am I asked for an activation code?
Learn what to do when an activation code is required to sign in with a Windows Live ID on your Windows Phone.

Error message "System update required"
Get this step-by-step solution to resolve this update error message.

Problems during Windows Phone software updates
Use this step-by-step solution to resolve this updating problem.

Import your Outlook contacts to Windows Phone
Watch this video or use this step-by-step wizard to sync your contacts to your People hub on your phone.

Import your Outlook calendar into Windows Phone
Watch this video or use this step-by-step wizard to sync your contacts into a unified Calendar view.

Windows Phone not detected
Follow these steps to help my computer and/or the Zune software detect your Windows Phone.


Zune player does not turn on or respond
Get steps to troubleshoot and get your Zune working.

Error: Contact support
Get steps to try before sending your player in for service.

Credit card payment options for your Zune account
Find out how to manage credit card payment options for your Zune account.

Zune player battery charges slowly
Try these steps to get your player fully charged.

How to manage your Zune account
This article describes how to manage your Zune account.

Zune Music Pass subscription
See how to change or renew your Zune Music Pass subscription.

Update or cancel your Zune music pass
Learn how to easily change your Zune Music Pass subscription or cancel it.



Windows Phone developer site
Share your creativity with the world with free tools and Windows Phone Marketplace.

Windows Phone webcasts
Tune into and learn the tools and technologies behind Windows Mobile development.

Windows Phone on MSDN
Learn the basics, dig deeper into the technology and get the tools you need.

Windows Phone development roadmap
Step by step Windows Phone developer roadmap for building engaging consumer applications.

Windows Phone developer blog
Get the latest Windows Phone development news from the product group.

Windows Phone training kit for developers
Get a jumpstart into the new Windows Phone world with a step-by-step explanation of the tools to use and some key concepts for programming Windows Phones.

Support options

Self-support options

Ask a question in the Community forum for Windows Phone
Connect with experts, learn from others.

Zune support
Ask a question in the Community forum for Zune.

Community forum for Zune
Ask a question in the Community forum for Zune.

Ask a question in the Xbox Support Forum
Connect with the Xbox experts and community.

Assisted support options

Get help from your phone manufacturer or mobile operator
Your phone's manufacturer and your mobile operator are also available to answer specific questions and provide instructions for how to use and troubleshoot your smartphone.

Last Review : October 24, 2012