Support for Microsoft Visio

Help and support for Microsoft Visio 2013, 2010 and 2007. Links to customer service and technical solutions, and answers to top issues.

Support options and resources

Self-support options

Office help and how to
Visit the Office help and how to center to get all you can out of Visio.

Office 2010 Service Pack 1 (SP1) is available
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010 including improvements in stability, performance, and in security.

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common Visio break-fix issues.

Self-support options for work

IT Pros: Office TechCenter on TechNet
Visit the Office TechCenter on TechNet for advanced troubleshooting and guidance for IT Pros.

Developers: Office Developer Center on MSDN
Visit the Office Developer Center on MSDN to learn about Office development.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Community resources

Microsoft Community for Visio
Post a question or browse for solutions in the Office Community forums.

IT Pros: Microsoft TechNet Office forums
Post a question or browse for solutions in the Microsoft TechNet Office forums.

Developers: Microsoft MSDN Software Development for Office forums
Post a question or browse for solutions in the MSDN Software Development for Office forums.

Technical support options

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We’ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

To find out what version you have, click the Start button, click to show all programs, click the Office folder and view the version listed with the program names.

Get non-technical or customer service assistance
For general inquiries about Microsoft products and services visit our Contact Us page.

Technical support options for work

IT-Pros: Contact a Microsoft support professional using your TechNet subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Developers: Contact a Microsoft support professional using your MSDN subscription
MSDN Subscribers may be entitled to receive up to 4 technical support incidents depending on the subscription level. Learn more.

Microsoft Premier Online (MPO)
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Access unlimited online support via the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Top issues

Top Issues

You cannot install Visio 2013 or Project 2013 from the Home Use Program (HUP)
Learn how to troubleshoot an issue related to installation of Visio 2013 and/or Project 2013 when you are using the Microsoft Office Professional Plus Home Use Program (HUP).

Find your product key for Office
View this information on the different locations of your product key, depending on how you acquired Microsoft Office.

Visio 2010 or 2013 does not have certain shapes and stencils included with the product
Learn what stencils were removed from this version and how to download them.

How to troubleshoot damaged drawings in Visio
This article discusses how to troubleshoot damaged drawings in Microsoft Office Visio.

Why can’t I install Office 2013 on Windows XP or Windows Vista?
This article discusses operating system requirements for Office 2013.

Connect services to Office 2013
Learn how to connect services like Facebook for Office, Flickr, or YouTube to an Office 2013 program.

To learn more about related products or topics, click on a solution center listed below.

Learn more

Using Visio

Make the Switch to Visio 2013
This collection of videos will help you make the switch to Visio 2013. You will learn how easy it is to get started quickly and do everyday tasks.

What's New in Visio 2013
Learn what has changed in Visio 2013 from previous versions of Visio.

A Beginner's Guide to Visio 2013
This step-by-step document will guide beginners through using Visio for the first time.

Visio 2013 Quick Start Guide
This printable PDF document contains useful tips, shortcuts, and screenshots to help you find your way around Visio 2013.

Using Office

Office help and how to
Microsoft Office Online is the ultimate resource for Microsoft Office information including templates, how tos, downloads and more.

Office training
Review the featured courses for online training.

What's New in Office 2013
Learn what has changed in Offic 2013 from previous versions of Office.

Sign In to Office 2013
Learn how easy it is to access your documents online by signing into Office 2013.

Activating Office 2013
Get information on how to activate your Office 2013 programs.

Support lifecycle

Learn more about the Office support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office support lifecycle policies
View the support lifecycle policy information for the Office family of products.

Office family product support lifecycle FAQ
Get more specific information about Office family of products.

Last Review : December 9, 2014