Article ID: 318761 - View products that this article applies to.
This article was previously published under Q318761
When you browse to either a Rich Text Format (.rtf) file or to a Comma Separated Value (.csv) file that is located on a Web server, Internet Explorer may prompt you with a File Download dialog box to confirm whether you want to open the file or to save the file to your computer.
You are downloading the file:The Open button and the Always ask before opening this type of file check box of the dialog box may appear dimmed, which indicates that the options are unavailable.
Would you like to open the file or save it to your computer?
The problem occurs if the client has version 6.0.2713.1500 (or later) of Shdocvw.dll installed. Version 6.0.2713.1500 of Shdocvw.dll is included in the Internet Explorer Cumulative Patch from Microsoft Security Bulletin MS02-005. When you browse to a file, Internet Explorer uses the file name extension to retrieve the following information about the file:
To resolve this problem, obtain the latest service pack for Internet Explorer 6. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
328548To work around this issue, you can use either of the following methods:
(http://support.microsoft.com/kb/328548/ )How to Obtain the Latest Internet Explorer 6 Service Pack
Method 1Change the .rtf file name extension to .doc, or change the .csv file name extension to .xls. If you are prompted to change the extension when you browse to a .doc or .csv file, the Open button is available.
- or -
Method 2Click to clear the Confirm open after download check box for the .doc or .xls file type. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer 6 Service Pack 1.
Steps to Reproduce the Behavior
For additional information about the Cumulative Patch for Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/316059/ )MS02-005: 11-Feb-2002 Cumulative Patch for Internet Explorer
Article ID: 318761 - Last Review: February 1, 2007 - Revision: 4.3