Article ID: 237888
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When you start your Compaq computer after you upgrade Internet Explorer, you may receive one of the following error messages:
If you click Details, the following error message is displayed:
Explorer: This program has performed an illegal operation and will be shut down.
Explorer caused an Invalid Page Fault in module Shell32.dll
Cpqshell caused an invalid page fault in module Kernel32.dll
This issue can occur if the [Boot] section of the System.ini file contains the following line:
Shell=c:\compaq\cpqshell.exeNOTE: The Cpqshell.exe file is incompatible with the Shell32.dll file that is included in Internet Explorer.
To resolve the issue, change the Shell= line in the System.ini file to Shell=explorer.exe. To do this, use the following steps:
This issue has been known to occur when you upgrade Internet Explorer 4.0 to Internet Explorer 5 with the Compaq shell installed.